New Success Story:Automated Knowledge Extraction for AI Assistants

gPlug uses artificial intelligence to make valuable knowledge from support requests more easily accessible. Until now, a lot of helpful information was scattered across numerous emails and could only be retrieved and used with considerable effort.

Together with gPlug, we have therefore built an AI-powered knowledge base that analyzes existing support emails, technical documentation, and website content, processes it, and makes it centrally available. This enables support staff to find relevant information faster and respond more efficiently to recurring inquiries.

The solution is operated entirely in Switzerland and meets high standards for data protection and data sovereignty. This enables gPlug to make better use of existing knowledge, simplify day-to-day support operations, and free up more time to address individual customer concerns.