SAP Situation Handling – recognizing and mastering critical events at an early stage
THE INITIAL SITUATION
Critical business situations such as expiring contracts, budget overruns, invalid master data etc. are not uncommon in companies. These situations are often only noticed when their consequences are already apparent. Those responsible often have to actively check various reports first, responsibilities are often unclear and response times are too long.
All of this created the need for a framework that automatically recognizes relevant events, informs responsible persons and offers options for action.
THE INITIAL SITUATION
Critical business situations such as expiring contracts, budget overruns, invalid master data etc. are not uncommon in companies. These situations are often only noticed when their consequences are already apparent. Those responsible often have to actively check various reports first, responsibilities are often unclear and response times are too long.
All of this created the need for a framework that automatically recognizes relevant events, informs responsible persons and offers options for action.
THE SOLUTION
We recommend and use SAP Situation Handling – a central mechanism that continuously monitors relevant business data. Situations can thus be recognized on an event-based and/or job-based basis. The responsible persons are proactively informed about the respective situation in the SAP Fiori Launchpad and can react directly with appropriate options for action. This eliminates the need for manual checking processes and increases the speed of response and transparency within the company.
Application examples for Situation Handling
- Recognition of invalid account assignment object managers
Persons who do not have an active user in the system, e.g. due to leaving the company, may not be stored as the person responsible for cost centers, internal orders, PM orders, etc. In this case, the person responsible should be informed accordingly. In this case, the responsible person(s) should be informed accordingly. - Outstanding supplier confirmation
If the supplier does not send the order confirmation on time, the responsible purchaser must be informed. - Overdue deliveries
The purchasing department should be informed if a delivery date is reached but no goods receipt has yet been posted. - Relevant fields of the order item changed by the purchasing department
If the purchasing department changes relevant fields such as the price or the delivery date, the requester of the order should be informed automatically.
With the Situation Handling Standard Framework, predefined template situations can be activated and configured using key user tools. The Situation Handling Extended Framework enables you to develop your own situations that cover specific requirements. SAP Both the Situation Handling Standard and the Extended Framework are components of SAP S/4HANA.
BENEFIT
Faster decision-making and troubleshooting
TECHNOLOGY
Situation Handling, SAP S/4HANA, Key User Tool
BENEFIT
Faster decision-making and troubleshooting
TECHNOLOGY
Situation Handling
SAP S/4HANA
Key User Tool
