Standardized damage reports and inquiries via a central tenant portal

At our client’s company, the management of damage reports and the handling of general inquiries regarding buildings had previously been carried out through various internal channels and processes. This resulted in disjointed workflows, a high administrative burden, and inconsistent procedures for processing reports. The lack of standardization made it difficult to track inquiries, leading to additional coordination efforts between tenants, property management, and other involved parties.

The client was looking for a user-friendly solution to centralize the recording, processing, and tracking of reports while simplifying existing processes. This solution was intended to integrate into the existing system landscape and create a foundation for efficient and transparent workflows.

With the launch of Kibanda, we implemented a centralized tenant portal through which damage reports and general inquiries can be easily and systematically recorded. The portal enables standardized processing of all tickets and provides transparency regarding the current processing status.
As part of the implementation project, we also implemented specific enhancements to the product to tailor access control precisely to the customer’s requirements. This allows different user groups to be granted individual permissions and to access only the information relevant to them.
The solution was integrated into the existing system landscape and uses SAP RE-FX as the leading real estate management system. By digitizing and standardizing processes, manual effort was reduced and the handling of reports was significantly simplified. Employees benefit from clear workflows, while tenants can now conveniently submit their requests through a single, centralized channel.