Implementation of a Modern Hospital Information System for Cross-Site Care
As part of its “Triafutura” strategic program, Triaplus AG implemented various projects to further develop its organization. One of these was the KIS project: the implementation of CISTEC AG’s KISIM clinical information system. From January 2024 to March 2026, we led five subprojects within this initiative. The goal of the project was to standardize clinical documentation systems and patient-related data company-wide. At the same time, the aim was to replace a historically evolved and heterogeneous system landscape in both outpatient and inpatient care.
THE CHALLENGES
The initial situation was characterized by a long-established, heterogeneous IT landscape with different systems for inpatient and outpatient processes. This led to data discontinuities, redundant data structures, and increased complexity in day-to-day clinical operations.
A key challenge was to consolidate the diverse requirements of the medical departments, nursing, administration, and IT into a unified system solution. At the same time, strict regulatory requirements in the healthcare sector and quality standards had to be met at all times. The project was highly complex from an organizational standpoint. The program comprised several projects, and within the HIS project alone, numerous subprojects ran in parallel. Many internal and external stakeholders were involved, and the implementation spanned multiple locations. This required precise planning and transparent communication across the individual subprojects. Close coordination with the project and program organization was also essential.
Another key success factor was test management. The high complexity of clinical processes and interfaces necessitated a structured approach to planning, executing, and monitoring the test phases. The launch took place through multiple subprojects and site-by-site rollouts. It began at the Zugersee Clinic in the fall of 2025 and continued through early 2026 at additional sites and in outpatient clinics.
THE CHALLENGES
The initial situation was characterized by a long-established, heterogeneous IT landscape with different systems for inpatient and outpatient processes. This led to data discontinuities, redundant data structures, and increased complexity in day-to-day clinical operations.
A key challenge was to consolidate the diverse requirements of the medical departments, nursing, administration, and IT into a unified system solution. At the same time, strict regulatory requirements in the healthcare sector and quality standards had to be met at all times. The project was highly complex from an organizational standpoint. The program comprised several projects, and within the HIS project alone, numerous subprojects ran in parallel. Many internal and external stakeholders were involved, and the implementation spanned multiple locations. This required precise planning and transparent communication across the individual subprojects. Close coordination with the project and program organization was also essential.
Another key success factor was test management. The high complexity of clinical processes and interfaces necessitated a structured approach to planning, executing, and monitoring the test phases. The launch took place through multiple subprojects and site-by-site rollouts. It began at the Zugersee Clinic in the fall of 2025 and continued through early 2026 at additional sites and in outpatient clinics.
THE PROJECT ORGANIZATION
The “Triafutura” program was managed by a program organization chaired by Triaplus AG. Program management was handled by an external partner. The steering committee consisted of various project managers and employees of Triaplus AG. Within this organization, we were responsible for managing five subprojects as part of the KIS project.
OUR CONTRIBUTION
We led the following subprojects:
- Cross-Functional Topics (Mobile/Dashboard): Development of a mobile concept and design of dashboards to support day-to-day clinical operations
- Planning and Scheduling: Mapping of planning and scheduling processes in KISIM
- Test Management: Development of a test management concept, including planning, control, and error management
- Case Management Integration: Integration of case management, including the associated interface processes
- Training Concept: Development of a training concept and organizational planning of training sessions for trainers and key users
In these subprojects, we were responsible for planning, management, and reporting, and we coordinated our efforts on an ongoing basis with the project and program management teams.
Together with the medical departments, the internal IT team, and the software provider CISTEC, we systematically gathered the requirements, prioritized them, and translated them into specific configuration specifications.
In test management, we developed a comprehensive test strategy and took charge of the overall planning and coordination of the test phases. This included assisting with test case creation, monitoring test progress, and managing defects and changes in a structured manner.
A scalable “train-the-trainer” approach was chosen for the training. This enabled approximately 30 key users to conduct end-user training sessions independently. We handled the organizational planning of the training sessions for trainers and key users. In this way, we supported the smooth implementation of the new HIS.
THE PROJECT ORGANIZATION
The “Triafutura” program was managed by a program organization chaired by Triaplus AG. Program management was handled by an external partner. The steering committee consisted of various project managers and employees of Triaplus AG. Within this organization, we were responsible for managing five subprojects as part of the KIS project.
OUR CONTRIBUTION
We led the following subprojects:
- Cross-Functional Topics (Mobile/Dashboard): Development of a mobile concept and design of dashboards to support day-to-day clinical operations
- Planning and Scheduling: Mapping of planning and scheduling processes in KISIM
- Test Management: Development of a test management concept, including planning, control, and error management
- Case Management Integration: Integration of case management, including the associated interface processes
- Training Concept: Development of a training concept and organizational planning of training sessions for trainers and key users
In these subprojects, we were responsible for planning, management, and reporting, and we coordinated our efforts on an ongoing basis with the project and program management teams.
Together with the medical departments, the internal IT team, and the software provider CISTEC, we systematically gathered the requirements, prioritized them, and translated them into specific configuration specifications.
In test management, we developed a comprehensive test strategy and took charge of the overall planning and coordination of the test phases. This included assisting with test case creation, monitoring test progress, and managing defects and changes in a structured manner.
A scalable “train-the-trainer” approach was chosen for the training. This enabled approximately 30 key users to conduct end-user training sessions independently. We handled the organizational planning of the training sessions for trainers and key users. In this way, we supported the smooth implementation of the new HIS.
THE RESULT
With the successful implementation of the KISIM clinical information system, Triaplus AG was able to modernize and standardize its IT landscape in a sustainable manner. Replacing the previously diverse array of systems led to a significant improvement in data consistency and more efficient processes in day-to-day clinical practice.
Thanks to cross-site integration, both inpatient and outpatient departments benefit from standardized workflows and end-to-end documentation. This improves collaboration between departments and creates a reliable information base for patient care.
Through the test management concept, as well as the planning and management of the test phases, we helped ensure system quality and reduce risks during the go-live. By leading our five subprojects, planning and managing the tests, and working closely with the project and program organization, the departments, and CISTEC, we provided a key component for the successful implementation of KISIM.
THE RESULT
With the successful implementation of the KISIM clinical information system, Triaplus AG was able to modernize and standardize its IT landscape in a sustainable manner. Replacing the previously diverse array of systems led to a significant improvement in data consistency and more efficient processes in day-to-day clinical practice.
Thanks to cross-site integration, both inpatient and outpatient departments benefit from standardized workflows and end-to-end documentation. This improves collaboration between departments and creates a reliable information base for patient care.
Through the test management concept, as well as the planning and management of the test phases, we helped ensure system quality and reduce risks during the go-live. By leading our five subprojects, planning and managing the tests, and working closely with the project and program organization, the departments, and CISTEC, we provided a key component for the successful implementation of KISIM.
ABOUT TRIAPLUS
Triaplus AG is an established provider of psychiatric and psychotherapeutic care in Central Switzerland, specifically in the cantons of Uri, Schwyz, and Zug. With one inpatient facility and several outpatient locations, the company ensures needs-based, high-quality care for patients.
The organization is characterized by a high degree of specialization in the psychiatric field, where medical, therapeutic, and administrative processes are closely intertwined. Consequently, the demands placed on IT systems are high, particularly with regard to documentation, data consistency, and regulatory requirements. The continuous development of the digital infrastructure forms a central foundation for efficient and modern healthcare.
