ONLINE CUSTOMER PRESENCE MEIN.EWZ.CH –THE SELF-SERVICE-PLUS

We were tasked to relaunch the already existing online services of ewz, one of the top 10 energy providers of Switzerland. Within the project “online customer platform”, it was our responsibility to execute the technical idea, implementation and launch of the new solution.

THE CHALLENGES

ewz provides an online service tool with an extremely positive reputation enabling private customers an easy access to contract details, invoice data as well as different customer self-services like change of product or address.

In view of the positive experiences with a concurrent increase of customer demands regarding digital interaction possibilities, the ewz approached us to modernize and expand the already existing online services and bundle it in one comprehensive self-service platform. This new online platform was supposed to give easy access to specific online services to all customer segments like wholesalers and small and medium-sized enterprises.

ABOUT EWZ

Since 1892, the power plants of Zurich (abbreviated ewz) supply the city of Zurich and parts of the canton Graubünden with electricity. The ewz is one of the top 10 bestselling power suppliers of Switzerland and employs 1,100 employees as well as about 220,000 clients.

OUR APPROACH

The technical architecture of the new “mein.ewz.ch” platform allows a smooth integration into the existing infrastructure: using the SAP NetWeaver portal (version 7.3) creates
an integration and frontend platform. This serves as a central and role-based access point for the different user groups. A flexible solution which is a solid foundation offering the user an individual and demand-oriented service. The integrative architecture enables role and user-based access to the individual SAP IS-U and SAP CRM.

Additional asset of the “mein.ewz.ch” online platform: a modern and powerful content management system (CMS) for the communications unit. Here the ewz can provide web content on its own in order to improve the digital client approach, thus increasing the digital brand experience.

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YOUR CONTACT PARTNER

MARCO VONMOOS

SAP Expert Technology Consultant

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THE RESULT

The expansion of the self-service “mein.ewz.ch” offers a clear added value, and yet, the range of the platform increased significantly just by adding further customer segments. The powerful CMS guarantees an up-to-date and target-group-specific speech at all times. A review of the user appreciation shows a significant increase of usage with outstanding feedback.

LEARN MORE

YOUR CONTACT PARTNER

MARCO VONMOOS

SAP Expert Technology Consultant

Contact